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Local Support
Caribbean Payments isn’t a mainland processor with a 1-800 number. We’re a local, bilingual team based in San Juan — supporting merchants in person and by phone across Puerto Rico and the U.S. Virgin Islands. When you call, you reach someone who knows your market and answers.
Why local matters
A bilingual (English & Spanish) team based right here in Puerto Rico — not an offshore call center reading from a script. You get a name and a number, not a ticket queue.
Same time zone, same market. When something needs attention, you reach a person who understands your business and can act on it today — by phone, or in person.
We help you get your terminals and gateway configured and take your first payment — in person where it helps, or guided remotely across the island.
IVU/SUT tax reporting, local banking, and the way business actually gets done in Puerto Rico and the USVI — built into how we set you up and support you.
Based in San Juan
Our office is in San Juan, and our people serve merchants everywhere from the metro area to the west coast and out to the U.S. Virgin Islands. Whether we set you up in person or walk you through it remotely, it’s the same local team from day one — onboarding, rates, terminals, and the support that comes after.
No overseas call center, no getting bounced between departments. Just a bilingual crew that knows Puerto Rico and picks up the phone.
Areas we serve
We support businesses across Puerto Rico and the U.S. Virgin Islands. Find your area for merchant services and local payment support near you.
Get in touch with us today and let’s start transforming your business from the ground up.
