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Get your team up and running with confidence. Our merchant training in Puerto Rico shows you exactly how to accept payments, use your equipment, and manage the day-to-day — so a new terminal never slows your business down.
Hands-on from day one
When you partner with Caribbean Payments, onboarding does not end when the terminal arrives. A local specialist trains your staff hands-on — in person at your location or remotely by video — and we teach in both Spanish and English so everyone on your team is comfortable. By the time we are done, your people can run a sale, pull a report, and settle the day without picking up the phone. And when a question does come up later, you reach a Puerto Rico team that answers.
What we cover
We walk you through your very first live transaction — from powering on the terminal to running a card, printing a receipt, and confirming the sale landed. You will close a real payment before we leave, not after.
Ringing up items, applying discounts, adding tips, splitting tenders, and re-printing receipts. We tailor the walkthrough to your Clover, Dejavoo, or PAX device so your team moves fast on a busy day.
Learn to pull daily sales totals, batch summaries, and deposit reports so you always know what sold and when the money hits your bank account — no guessing at the end of the month.
Issuing a refund, voiding a mistaken charge, and closing (settling) your batch at the end of the day. We show your staff how to fix errors cleanly and settle on schedule to avoid held funds.
Learn at your own pace
Prefer to learn on your own or share instructions with new hires? Our written guides walk through terminal setup and everyday tasks in clear, simple steps — a perfect companion to your live training session.
Unbox, connect, and take your first payment on the handheld Clover Flex.
Read guideGet your countertop Clover Mini configured and ringing up sales.
Read guideStep-by-step setup for your Dejavoo countertop or wireless terminal.
Read guideA plain-language primer on getting set up to take card payments on the island.
Read guideCompare terminals and POS options to pick the right fit for how you sell.
Read guideBrowse the full library of setup, compliance, and how-to guides.
Read guideOne-on-one help
Every business runs a little differently. Tell us your equipment, your hours, and what your team needs to feel confident, and we will schedule a training session — in person or remote, in Spanish or English — built around how you actually work.
Contact Us
Get in touch with us today and let’s start transforming your business from the ground up.
